Política de envío

Shipping Policy
Order Processing

All orders are processed within 1 to 2 business days to allow for quality control, verification, and secure packaging before shipping. Orders are not processed, shipped, or delivered on weekends or holidays. During peak seasons, promotional events, or periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you via email.
Please make sure your shipping information is correct at the time of payment. We are not responsible for orders sent to incorrectly provided addresses. Address changes must be requested within 12 hours of placing the order. After this time, modifications cannot be guaranteed.

Shipping time

Once dispatched, delivery usually takes between 5 and 8 business days, depending on the destination and the carrier's operations. Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, customs processing, carrier disruptions, or other circumstances beyond our control.

We are not responsible for delays related to the carrier once the order has been handed over to the shipping provider.

Tracking Information

Once your order has been shipped, you will automatically receive a tracking number by email. It is the customer's responsibility to monitor tracking updates and ensure availability to receive the package.

Customs, Duties, and International Orders

For international shipments, customs procedures may cause additional delays. Any import duty, tax, or customs fee applicable is the customer's responsibility.

Delivered but not received

If the tracking shows that your package has been delivered but you haven't received it, you should contact the carrier directly to check the delivery details and start an investigation. We are not responsible for lost or stolen packages that are confirmed as delivered to the address provided at the time of payment. However, we will help whenever reasonably possible.

Lost or damaged packages

If your package arrives damaged or seems lost in transit, you must contact us within 48 hours of delivery confirmation and provide photo or video proof. We reserve the right to verify claims before issuing a replacement or refund.

Rejected or Unclaimed Packages

If a package is rejected or unclaimed and returned, the customer will be responsible for the return shipping costs and any applicable restocking fees. Original shipping charges are non-refundable.