Política de reembolso

Return and Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is marked as delivered to request a return. To be eligible, the item must be in the same condition as you received it - unused or unworn, with tags, in its original packaging, and accompanied by proof of purchase.
To start a return, you must contact us first at christmasexpresstore@gmail.com . Returns sent without prior written authorization will not be accepted. The return address will only be provided after approval.
Customers are responsible for return shipping costs, unless the received item is defective, damaged, or incorrect. Original shipping costs are non-refundable.
We reserve the right to deny claims that do not meet our eligibility requirements.

Damages, defects, and incorrect items

Please check your order immediately after delivery. If the item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery confirmation.

You may need to provide photo or video evidence before a replacement or refund is issued. We reserve the right to verify claims before resolving them.

Non-returnable Items

The following items are not eligible for return:
· Perishable products (food, flowers, plants)
· Personalized or customized products
· Personal care products (beauty or hygiene items)
· Hazardous materials, flammable liquids, or gases
· Sale items
· Gift cards
If you're not sure whether your item qualifies for a return, please contact us before starting a request.

Bags

We do not offer direct exchanges. If you want to receive a different item, you must return the original item (once approved) and place a new order separately.

European Union - 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery without giving a reason. Items must remain unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs remain the responsibility of the customer unless the law states otherwise.

Delivered but Not Received

If the tracking shows that your package was delivered but you haven't received it, you should contact the carrier directly to start an investigation. We are not responsible for lost or stolen packages that are confirmed as delivered to the address provided at the time of payment. However, we will help whenever reasonably possible.

Rejected or Unclaimed Packages

If a package is rejected or unclaimed and returned, the customer will be responsible for the return shipping costs and any restocking fees. Original shipping costs are non-refundable.
Refunds

Once we receive and inspect your claim, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 10 business days.

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at christmasexpresstore@gmail.com.